Medical Administrative Assistant/Electronic Health Records Specialist

Learn more about our MAA/EHR Course

The Medical Administrative Assistant/Electronic Health Records Specialist Course thoroughly prepares students for the administrative and electronic health records specialist skills needed to work as a Medical Administrative Assistant (MAA). This program integrates all of the front office responsibilities including electronic health records and skill competencies required for today’s industry standards. This program also covers material dealing with medical office, medical records, management skills, client service skills and responsibilities, client education and legal/ethical issues.

It is the Medical Administrative Assistant’s responsibility to keep all patient files organized and to maintain the front office. They file medical records and handle administrative duties, such as answering phones and scheduling appointments. They are also responsible for managing insurance forms and use their knowledge and understanding of medical terminology and insurance procedures to act as a liaison between the patient and the insurance agency.

Medical Administrative Assistants/Electronic Health Records Specialists can work in a variety of locations with common job titles like unit secretary, medical office assistant, patient coordinator or admissions coordinator. This is a unique role in that it combines both direct and indirect patient care duties and requires a strong balance of administrative skills and interpersonal abilities. Medical Administrative Assistants/Electronic Health Record Specialists are responsible for a wide range of tasks to ensure the office they are managing functions smoothly. These tasks can vary by location but typically include:

  • Checking patients in at the front desk
  • Answering the phone
  • Scheduling appointments
  • Interviewing patients for case histories and key information prior to appointments
  • Compiling medical records and charts
  • Processing insurance payments
  • Operating computer software and office equipment
  • Transferring lab results to the appropriate clinician
  • Maintaining supplies and appearance for the office

This role is so important to the healthcare industry, in fact, that employment of medical administrative assistants is projected to grow much faster than average in the coming years, according to the U.S. Department of Labor. With a relatively short educational path, this is an ideal position for those looking to get their foot in the door of the booming healthcare field.

If you are interested in a career in healthcare, the Medical Administrative Assistant/Electronic Health Record Specialist dual certifications can set you on a path to success. The Academy of Allied Health has been training and placing medical assistants in the field for nearly 25 years. When you are ready to take the next step in your medical career, contact us. Our MAA/EHRS training and certification program is here to help you elevate and enhance your career options.

Course Content



Admission Requirements


Content includes, but is not limited to:

  • Knowledge of Health Insurance claims
  • Developments of the Claim
  • Insurance Company Processing of Claims
  • Maintaining Insurance Claim Files
  • Safeguarding Confidentiality
  • Know Formatting Requirements
  • Learn to Submit a Medical Bill
  • Medical Terminology
  • Anatomy and Physiology
  • Medical History
  • Examination procedures
  • Medical Reports
  • Terminology related to diseases
  • Diagnostic Tests
  • Treatment of body systems
  • Radiology Terminology
  • Pathology Terminology
  • Autopsy Terminology
  • Mental Health Terminology
  • Discharge Summaries
  • Identify different types of Medical Institutions and Medical Offices
  • Personal/professional, Medical/Legal and Bio-ethical Standards
  • Knowledge of Electronic Health Records
  • Knowledge of HIPAA and the HIPAA Security Rule for use with EHR/EMR
  • Execute EHR file maintenance procedures (purging, archiving, finalizing and security)
  • Eight core functions of an EHR System
  • Computer Provider Order Entry
  • Patient Flow regarding EHR/EMR (scheduling, patient registration, insurance verification, and patient referrals)

Length of Program

The Medical Administrative Assistant/Electronic Health Records Specialist Program is a 247 contact hour course. Total time for the course is 9 weeks.  Day classes are available Monday-Friday 9:00am-2:30pm. Night classes are available Monday-Thursday 6:00 pm-9:15 pm Total course time is 19 weeks. 


  • Application Fee $100.00
  • Books and Materials Fee $425.00
  • Tuition $2760.00
  • Technology Fee $150.00 
  • Total cost to AAHC $3435.00

Additional Cost: 

  • NHA Exam x 2 $240.00

Overall total $3675.00 

Additional supplies:

Students will need general school supplies such as: pens, pencils and highlighters. 

Financial Assistance:

The Academy is an eligible training provider for the Workforce Innovation and Opportunity Act (WIOA) and the Trade Adjustment Assistance (TAA) program.  Information related to eligibility for both programs is available at your local American Jobs Center.  The Academy is also approved by the Tennessee State Approving Agency for the training of veterans and their eligible dependents. In addition, the Academy offers payment plans for students admitted to its programs. Further information will be provided during the interview process. Students receiving any type of financial assistances will meet with an administrator to review their responsibilities.

Admission Requirements

In order to be considered for admission prospective students must:

  1. Attend a Career Overview session to gain information re: programs offered and expectations
  2. Interview with Academy staff
  3. Complete entrance assessment (basic reading and math skills). Note: Results are used for advisement purposes only.  No passing score identified.
  4. Submit the following:
    1. Official high school or GED transcript
    2. Two written references
    3. A photo id
    4. Completed Program Application

Students sponsored by WIOA or any other funding source are interviewed a 2nd time by Academy staff. The purpose of the second interview is to reinforce the Academy’s commitment to the objectives of the funding source (i.e. job search and employment).


Medical Administrative Assistant/Electronic Health Records Specialist Program is authorized by the Tennessee Higher Education Commission (THEC). This authorization must be renewed each year and is based on an evaluation by minimum standards concerning the quality of education, ethical business practices, health and safety and fiscal responsibility.