Learn more about our MAA/EHR Course

Our Medical Administrative Assistant Program is Short

  • In 9 short weeks, you can become a Certified Medical Administrative Assistant and an Electronic Health Records Specialist. Earn a great income in a rewarding career in just weeks!   

Our Programs Costs Less Than Other Schools

  • This, of course, saves you money. And with Pell Grants, Student Loans, and Affordable Payment Plans available, we can help every student afford a quality education. Qualifying students may also receive money to use for living expenses while they attend school as well. 

Our Graduates Get Jobs!

  • The Academy partners with every major hospital and physician’s group in the greater Chattanooga area. Over 96% of the Academy’s graduates go to work in their chosen field immediately upon graduation!

The Academy is a Unique and Special Place!

  • Read our reviews on Google and Facebook and you’ll see that our students love our culture and how different we are from other colleges and universities. Our amazing instructors and relaxed environment allow our students to grow both personally and professionally.

Course Summary

Course Content



Admission Requirements


Course Summary

The Medical Administrative Assistant/Electronic Health Records Specialist Course thoroughly prepares students for the administrative and electronic health records specialist skills needed to work as a Medical Administrative Assistant (MAA). This program integrates all of the front office responsibilities including electronic health records and skill competencies required for today’s industry standards. This program also covers material dealing with medical office, medical records, management skills, client service skills and responsibilities, client education and legal/ethical issues.

It is the Medical Administrative Assistant’s responsibility to keep all patient files organized and to maintain the front office. They file medical records and handle administrative duties, such as answering phones and scheduling appointments. They are also responsible for managing insurance forms and use their knowledge and understanding of medical terminology and insurance procedures to act as a liaison between the patient and the insurance agency.

Medical Administrative Assistants/Electronic Health Records Specialists can work in a variety of locations with common job titles like unit secretary, medical office assistant, patient coordinator or admissions coordinator. This is a unique role in that it combines both direct and indirect patient care duties and requires a strong balance of administrative skills and interpersonal abilities. Medical Administrative Assistants/Electronic Health Record Specialists are responsible for a wide range of tasks to ensure the office they are managing functions smoothly. These tasks can vary by location but typically include:

  • Checking patients in at the front desk
  • Answering the phone
  • Scheduling appointments
  • Interviewing patients for case histories and key information prior to appointments
  • Compiling medical records and charts
  • Processing insurance payments
  • Operating computer software and office equipment
  • Transferring lab results to the appropriate clinician
  • Maintaining supplies and appearance for the office

This role is so important to the healthcare industry, in fact, that employment of medical administrative assistants is projected to grow much faster than average in the coming years, according to the U.S. Department of Labor. With a relatively short educational path, this is an ideal position for those looking to get their foot in the door of the booming healthcare field.

If you are interested in a career in healthcare, the Medical Administrative Assistant/Electronic Health Record Specialist dual certifications can set you on a path to success. The Academy of Allied Health has been training and placing medical assistants in the field for nearly 25 years. When you are ready to take the next step in your medical career, contact us. Our MAA/EHRS training and certification program is here to help you elevate and enhance your career options.

Content includes, but is not limited to:

  • Knowledge of Health Insurance claims
  • Developments of the Claim
  • Insurance Company Processing of Claims
  • Maintaining Insurance Claim Files
  • Safeguarding Confidentiality
  • Know Formatting Requirements
  • Learn to Submit a Medical Bill
  • Medical Terminology
  • Anatomy and Physiology
  • Medical History
  • Examination procedures
  • Medical Reports
  • Terminology related to diseases
  • Diagnostic Tests
  • Treatment of body systems
  • Radiology Terminology
  • Pathology Terminology
  • Autopsy Terminology
  • Mental Health Terminology
  • Discharge Summaries
  • Identify different types of Medical Institutions and Medical Offices
  • Personal/professional, Medical/Legal and Bio-ethical Standards
  • Knowledge of Electronic Health Records
  • Knowledge of HIPAA and the HIPAA Security Rule for use with EHR/EMR
  • Execute EHR file maintenance procedures (purging, archiving, finalizing and security)
  • Eight core functions of an EHR System
  • Computer Provider Order Entry
  • Patient Flow regarding EHR/EMR (scheduling, patient registration, insurance verification, and patient referrals)

Length of Program

The Medical Administrative Assistant/Electronic Health Records Specialist Program is a 247 contact hour course. Total time for the course is 9 weeks.  Day classes are available Monday-Friday 9:00am-2:30pm. Night classes are available Monday-Thursday 6:00pm-9:15pm Total course time is 19 weeks. 


  • Registration Fee $100.00 (non-refundable)
  • Books Fee $215.00
  • Materials Fee $185.00
  • Tuition $3600.00
  • Technology Fee $150.00
  • Student ID Badge $15.00 

Additional Cost: 

  • National Certification Exam x 2 $250.00

Total Program Cost $4515.00 

The deadline to apply for Financial Aid is 2 weeks prior to each program’s start date.   The Academy cannot guarantee access to Financial Aid resources after this deadline.

Required Textbooks / Workbooks:

Shanholtzer, M. & Ensign, A. (2021). Integrated Electronic Health Records. 4th Edition (loose-leaf edition). McGraw-Hill. ISBN: 978-1-264-00465-2

Niedzwiecki, B., Pepper, J., & Weaver, P. (2020). Kinn’s The Administrative Medical Assistant. 14th Edition. Elsevier. St. Louis Missouri. ISBN: 978-0-323-61365-1

Additional supplies:

Students will need general school supplies such as: pens, pencils and highlighters. 

Cancellation / Withdrawal / Refund Policy:

In accordance with the TENNESSEE HIGHER EDUCATION COMMISSION (THEC), The Academy of Allied Health Careers utilizes enrollment contracts/agreements and must maintain a cancellation and settlement policy for a full refund of all monies paid by a student if a student cancels the enrollment agreement or contract within 72 hours or 3 business days (Excluding Saturday, Sunday and Legal Holidays) after the enrollment contract is signed by the prospective student.  

                    1.  If the student begins classes within the 72-hour cancellation privilege period, the regular refund applies.  This refund is described below.

                    2.  If tuition or fees are collected in advance of entrance into a course, and if the student withdraws after the 72-hour expiration of the cancellation privilege but before the class has started, the Academy will retain no more than the $100 Registration Fee.

                    3.  If tuition and fees are collected in advance of the start date and the Academy cancels the class, the student may elect to transfer any tuition and fees paid to the next scheduled class if they so choose or receive a refund of 100% of the tuition and fees collected. 

For the student who begins any of the Academy’s programs and terminates or withdraws, the Academy will retain the $100.00 non-refundable Registration Fee and the minimum refund of the remaining tuition will be calculated.

                    1.  Class refunds are prorated for the time you have spent in class (see guidelines below for withdrawal dates). This refund amount will be dependent on the length of course, total tuition for the course and amount of time spent in the course. You will be charged for the entire cost of tuition divided by (÷) the total number of weeks the class is scheduled, then multiplied by the total number of weeks you attended class according to our withdrawal date policy below. (For example: Tuition for Medical Administrative Assistant / Electronic Health Records Specialist program is $3600.00. The Medical Administrative Assistant / Electronic Health Records Specialist program day class is 9 weeks of class and student attended 2 weeks of class. Therefore: $3600.00 ÷ 9 weeks = $400.00 per week. So, $400.00 x 2 weeks = $800.00. The student in this situation would owe $800.00 for tuition.)

                     2.  Tuition refunds do not include any additional fees such as: Registration Fee, Book Fees, Material Fees, Insurance Used, Uniforms Purchased, Physicals, etc.

                     3.  The effective date of the termination for refund purposes will be the following:

                                        a.  The last day of attendance if the student is terminated by the institution.

                                        b.  The date of receipt of written notice from the student.

                                        c.  Ten school days following the last day of attendance.

                                        d.  Refunds will be totally consummated within at least 45 days after the effective date of termination.

Financial Assistance:

The Academy is an eligible training provider for the Workforce Innovation and Opportunity Act (WIOA) and the Trade Adjustment Assistance (TAA) program.  Information related to eligibility for both programs is available at your local American Jobs Center.  The Academy is also approved by the Tennessee State Approving Agency for the training of veterans and their eligible dependents. In addition, the Academy offers payment plans for students admitted to its programs. Further information will be provided during the interview process. Students receiving any type of financial assistances will meet with an administrator to review their responsibilities. This program does not qualify for students to receive Title IV (Pell Grant) funding. The following programs DO qualify for students to receive Title IV (Pell Grant) funding:  MAA/CMA BUNDLE Program, Professional Coder PLUS Program. 

Admission Requirements

In order to be considered for admission prospective students must:

  1. Attend a Career Overview session to gain information re: programs offered and expectations
  2. Interview with Academy staff
  3. Complete entrance assessment (basic reading and math skills). Note: Results are used for advisement purposes only.  No passing score identified.
  4. Submit the following:
    1. Official high school or GED transcript
    2. A copy of a government approved photo ID (examples may include driver's license or state-issued ID)
    3. Completed Program Application/Enrollment Agreement

Students sponsored by WIOA or any other funding source are interviewed a 2nd time by Academy staff. The purpose of the second interview is to reinforce the Academy’s commitment to the objectives of the funding source (i.e. job search and employment).

Immunizations / Vaccinations

The Academy does NOT require proof of any immunizations/vaccinations including, but not limited to: Hepatitis B, COVID-19, Flu, or TB skin test. However, many of our affiliated clinical sites do require these, and perhaps other, immunizations and vaccinations. Because of this, we cannot guarantee placement for students that choose not to be vaccinated.


Medical Administrative Assistant/Electronic Health Records Specialist Program is authorized by the Tennessee Higher Education Commission (THEC). This authorization must be renewed each year and is based on an evaluation by minimum standards concerning the quality of education, ethical business practices, health and safety and fiscal responsibility.